We've now been without an internet connection at home for almost 3 weeks. It's turning me into a drooling mass of murderous rage. And in a surprise move, Stef is actually worse than me!
It all happened because we decided to switch from the accursed NTL to Sky Broadband. We placed our order, got a BT line reconnected and waited. Our live date was 12th February, but they contacted us to say that due to a problem with our exchange, it may take an extra 15 days to complete. No problem, we think, since the NTL connection wasn't due to drop until the end of the month, giving us a couple of crossover days.
15 days come and go, and still no sign of progress. Y'see, it turns out our good old national telecom service BT are using their market monopoly to furnish their own customers with their required equipment, but leaving every other poor sap at the bottom of the list. It's good to see that even the most trusted of corporations can kiss goodbye to it's morals when they're the only option.
It's not as if it's just us they're doing it to - because I work for another ISP I know that BT are treating all non-BT customers the same way. They get ignored while BT customers get preferential treatment. And how do they justify it? All non-cable customers must use BT lines and therefor we all pay our line rental to them anyway. Over 25 million UK homes have BT phone lines, so that's at least £250 million per month. You'd think they would be able to afford more staff to complete the jobs that need done then, but apparently not.
12th February, then 27th February, then "when it's done", then 16th March, and now they're telling me it will be done by today (19th). I'm sure they'll excuse me if I'm a little skeptical. So asking BT to install exchange equipment is a little like buying a Wii - you know the stock is there somewhere, but it's usually a case of some other bugger getting to it first.
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